Reporting an issue

Applies to: Kyvos Enterprise  Kyvos Cloud (SaaS on AWS) Kyvos AWS Marketplace

Kyvos Azure Marketplace   Kyvos GCP Marketplace Kyvos Single Node Installation (Kyvos SNI)

You can report an issue about a problem, error, or concern with a product, service, or situation so that it can be addressed and resolved. 

Zendesk is the portal for registering and tracking all Kyvos support activities. See  Kyvos Support for more details. 

Before submitting a feedback, ensure that you: 

• Clearly identify the symptoms, errors, or deviations from the expected behavior. If possible, replicate the issue to gather relevant information.

• Collect as much relevant information as possible about the issue. This may include error messages, screenshots, log files, date and time of occurrence, and any steps or conditions that led to the problem.

• When reporting the issue, be concise and specific to describe the problem, its impact, and any steps you've taken to troubleshoot it. 

To send your feedback, perform the following steps. 

1. Click the Help icon on the upper right side of the window, click Feedback, and then click Report An Issue.
   The Report an Issue dialog is displayed. 

2. Enter the Summary or subject of the feedback. 

3. Enter the description of the issue in detail. 

4. Click  Choose Files  to attach the file from your computer.
   NOTE: Click the Help icon to know more about allowed file type and file size.

   Open

   

5. Select the relevant Environment as POC, Staging, or Production.

6. Enter your email address where you would like to receive notifications and acknowledgments. 

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7. Click the Capture Screenshot link. The screenshot of the current error message displayed on the screen has been captured automatically and attached. You can now upload it for better understanding.