Submitting feedback

Applies to:Kyvos Enterprise Kyvos Cloud (Managed Services on AWS) Kyvos Azure Marketplace

Kyvos AWS Marketplace Kyvos Single Node Installation (Kyvos SNI) Kyvos Free (Limited offering for AWS)

At Kyvos, we firmly believe feedback is crucial for continuous improvement. It not only benefits our customers by providing a means to voice concerns or ideas but also aids us in enhancing our offerings, resolving issues, and fostering better communication and understanding between us and our valued customers. Kyvos provides the ability to share your feedback regarding your experience with the product from the web portal.

We encourage you to share your suggestions and experiences regarding our products.

Zendesk is the portal for registering and tracking all Kyvos support activities. See the section Kyvos Support for more details.

While submitting feedback, ensure that you:

Clearly articulate the summary of your feedback.
Focus on providing constructive feedback. While it's important to highlight issues or concerns, also suggest potential solutions or improvements.
Support your feedback with specific examples. You can also upload log files, images, or any other document providing addition information regarding your feedback.

To send your feedback, perform the following steps.

Click the Help icon on the upper right side of the window, and then click Send Feedback.
The Send feedback to Kyvos dialog is displayed.
Enter the Summary or subject for the feedback.
Use the Description to describe your feedback, suggestion, issue in detail.
Use the Choose Files button to attach any file from your computer that would help us understand your feedback/concern. Allowed file types include jpeg, png, gif, txt, zip, and log.
Enter your email address where you would like to receive notifications and acknowledgments.
Click the Send button.

You can provide a comma-separated list of email IDs to whom you want to send the information regarding the feedback. Kyvos will send emails to all of these as CCs, and the first email ID in the list will be considered as the To address for sending emails.