Reporting an issue

Applies to: Kyvos Enterprise  Kyvos Cloud (SaaS on AWS) Kyvos AWS Marketplace

Kyvos Azure Marketplace   Kyvos GCP Marketplace Kyvos Single Node Installation (Kyvos SNI)

You can report an issue about a problem, error, or concern with a product, service, or situation so that it can be addressed and resolved. 

Zendesk is the portal for registering and tracking all Kyvos support activities. See  Kyvos Support for more details. 

Before submitting a feedback, ensure that you: 

• Clearly identify the symptoms, errors, or deviations from the expected behavior. If possible, replicate the issue to gather relevant information.

• Collect as much relevant information as possible about the issue. This may include error messages, screenshots, log files, date and time of occurrence, and any steps or conditions that led to the problem.

• When reporting the issue, be concise and specific to describe the problem, its impact, and any steps you've taken to troubleshoot it. 

To send your feedback, perform the following steps. 

1. Click the Help icon on the upper right side of the window, and then click Report An Issue.
   The Report an Issue dialog is displayed. 

2. Enter the Summary or subject of the feedback. 

3. Enter the description of the issue in detail. 

4. Click  Choose Files  to attach the file from your computer. Allowed file types include  jpeg, png, gif, txt, zip, and log.

5. Select the relevant Environment. 

6. Enter your email address where you would like to receive notifications and acknowledgments. 
   

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